About the Role
An operations manager will be responsible for managing the operations of the Chennai Imports team. He/she will be responsible for managing all communication with customers and vendors. The operations manager will play a leading role in preparing all import & export quotes for customers and handle customs clearance. The role will be dynamic, and the manager will report to the head of the Imports department.
Roles and Responsibilities
- Manages the logistics function and personnel within assigned area of responsibility
- Plan logistics operations for clients including coordination of transportation and communication with vendors
- Lead a team of supervisory personnel in the imports team
- Ensure records of customer orders, backorders, consignment inventory, import shipments and delivery details are maintained according to contractual obligations
- Minimize demurrage and detention of goods
- Evaluate and improve team processes and procedures maximize efficiency and increase value to the customer
- Supervision exercised as directed by management, may supervise employees or subcontractor personnel in accordance with the General Supervisory Duties
- To ensure compliance on safety, health and security requirements outlined in our contracts
Requirements
- Experience with cargo operations, handling of ODC cargo and communication with customs officials
- Import and export customs clearance knowledge
- Strong communication and writing skills
- Advanced knowledge of Microsoft office tools like Word & Excel
- Self-starter with problem-solving skills and high attention to detail
- Ability to streamline operations and make improvements for our clients
- Minimum Bachelor’s Degree. Education in logistics related fields such as Customs clearance or Import – Export Management is a plus
- 5+ years of experience at a manager level